What is enamel pin grading?
Enamel Pins have a lot of manual steps in the manufacturing process, therefore the majority of enamel pins does not come out truly flawless in some way or another. For this reason, pin makers carefully inspect each pin and decide how good the quality of each pin is. Different pin makers have different ways of grading them - you can read mine on my website:
https://doombloomart.com/blogs/news/enamel-pin-grading
Last updated: September 22, 2025 10:07
Can I order old pins with new ones?
Yes! You have the opportunity to pick up my previous pins too if you missed them. They will be add ons during and after the campaign during checkout. You will get them at their original campaign price but without the bulk deals.
Last updated: September 22, 2025 10:15
How do the cross collab/Pintober freebies work?
Cross-Collaboration is a feature on Backerkit where two or more projects are linked, and if you back both projects then Backerkit automatically adds an item to your pledge for free.
Pintober: Back 3 or more projects, and each creator throws in their Trick&Treat pin for you! Mad Child Soul Collab: We will each send you a mini pin if you back both of our projects!
Last updated: September 22, 2025 10:16
What happens if the pin I want is not unlocked?
If you think the pin you want is not going to be unlocked by the end of the campaign, you can cancel or change your pledge.
Last updated: September 22, 2025 10:21
What happens if funding fails?
You will not be charged and no product will be made (for now!).
Last updated: September 22, 2025 10:21
Is shipping included in my pledge?
No. Shipping is charged extra when the campaign ends. It’s a flat fee for all countries:
Germany: 4€ Europe: 7€ Rest of the world: 10€ This is valid no matter the amount of pins you buy.
Last updated: September 22, 2025 10:22
My pin has scratches, dust spots or other imperfections
If you believe that you received a subpar quality pin, please reach out to me. I do my best to weed out the faulty ones, but mistakes happen. Note that some flaws are expected and normal, due to enamel pins being made by hand mostly.
Here’s an overview of my grading system: https://doombloomart.com/blogs/news/enamel-pin-grading
Last updated: September 22, 2025 10:22
I cannot use Backerkit / don't have a credit card
The pins will be available for purchase after the campaign - if you message me during the campaign that you want to back them but can’t use BK, I can sell them to you for the BK prices after they arrive (regular sales price will be higher). Just contact me ([email protected] or in my DMs on social media) and we can figure out a way to get the pins to you!
Note that there are countries that I am not allowed to ship to, but for most countries in the world it’s not a problem.
Last updated: September 22, 2025 10:23
I changed my mind, can I get a refund?
During the campaign, you can edit or cancel your pledge anytime with no problem.
After the campaign, I will generally not issue refunds since funds go towards production, shipping and other costs.
Last updated: September 22, 2025 10:31
I am a retailer and want to bulk order
Please contact me at [email protected] and we will find an agreement!
Last updated: September 22, 2025 10:23
How do I track my order?
If you receive a tracking number starting with something like “LF”, it is a DHL tracking number and you can go to dhl.de or your countries’ equivalent to track the order. If you receive a tracking number that is a very long string of numbers, it’s a Transglobal Express (most US customers except for certain states) tracking number and you can track it via USPS.
Last updated: September 22, 2025 10:23
My order is damaged / items are missing
I generally recommend you to film the unboxing process so there’s transparency on what shape the order arrived in! If your parcel is visibly damaged from the outside, the carrier may be responsible for the damage and then I can send you replacement. If your order arrived in bad shape due to my fault I will also send replacement right away. Please contact me right away if any of these happen!
What I will not cover is damages that are reported late because it is difficult to tell what went wrong and if it may be the buyer’s fault.
Last updated: September 22, 2025 10:24
My tracking number is not moving
It can take a few days before tracking numbers start to move initially - because the shipping method I use is only scanned for the first time in the sorting center and not upon drop off. If you experience that your tracking number is stuck for longer than a week after the first scan, please contact me and I will forward your issue to the shipping carriers. Please note that you HAVE to contact me as soon as possible when that happens because insurance expires 30 days after the last scan.
Sometimes I also generate shipping labels long before I ship the items, in that case they can be stuck for a while too.
Last updated: September 22, 2025 10:24
Can I combine my pledge with future campaigns or an order from your shop?
Yes! Please e-mail me and we will discuss the details.
My shop is here: https://doombloomart.com/
Last updated: September 22, 2025 10:28
How do I qualify for the cross-collab incentives?
Back this campaign and the “Wandering Souls: Spells & Pins” campaign before both campaigns end to qualify for our special cross-collab incentives. Note, group/cross-collab incentives will be offered only during live campaigns (not to pre-order store backers).
Last updated: October 08, 2025 00:51
How do I qualify for the group-collab incentives?
Back this campaign and the other campaigns in “X” Group-Collab to qualify for our special collab incentives. Note, group/cross-collab incentives will be offered only during live campaigns (not to pre-order store backers).
Last updated: October 08, 2025 00:51
My payment failed, can I still fill out the survey?
Yes, I encourage you to do so! Once addresses lock, I will once more attempt to charge your cards (shipping included this time), and will continue to do so as long as the project is open. If it all fails, you can try to reach out and we can sort out payment differently.
Last updated: November 06, 2025 10:30
I think my shipping cost is wrong
Reach out to me please via Backerkit support email.
Last updated: November 06, 2025 10:30
A freebie that I expect in my order is missing
Please reach out to my backerkit support email address and I will manually add it for you if you qualify.
Last updated: November 06, 2025 10:31
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.